By placing an Order You are offering to purchase a Product from a Seller on, and subject to, the following terms and conditions.
When placing an Order You warrant that You are over 18 and that all details You provide to Us are true and accurate, that You are an authorised user of the Stripe or PayPal account, credit or debit card used to place Your Order and that there are sufficient funds to cover the cost of the goods.
All Orders are subject to availability and confirmation of the Order price.
All payment details entered on the Site are processed securely under the security of an SSL encryption.
Goods will not be dispatched until Your payment has been received.
Love & Lilah reserves the right to refuse to process any request made by You.
Contract for sale
When You place an Order, You will receive an acknowledgement e-mail from Us acting as commercial agent of the Seller, confirming receipt of Your Order and the identity of the Seller. Our acceptance of Your Order will take place when We email You to accept it, at which point a contract will come into existence between You and the Seller.
Only those goods listed in the confirmation e-mail will be included in the contract formed.
It is Our Sellers’ responsibility to ensure that all details, descriptions and prices which appear on this Site are accurate. Errors may, however, occur.
If the Seller discovers an error in the price of any goods which You have ordered they will inform You of this as soon as possible and give You the option of reconfirming Your Order at the correct price or cancelling it. If the Seller is unable to contact You, they will treat the Order as cancelled.
If We accept and process Your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by You as a mis-pricing, the Seller may end the contract, refund You any sums You have paid and require the return of any goods provided to You.
All prices are inclusive of any applicable tax.
Delivery costs will be charged in addition to the cost of the Products You order and such additional charges are clearly displayed where applicable. The delivery costs and Product costs together will be shown as the Cart Value.
Delivery We use Royal Mail and MyHermes, depending on weight, to deliver your orders. Our processing times never exceed 48 hours, in fact most orders are posted same day - overall, our delivery times are usually 2-5 working days. Signatures are also required for MyHermes parcels. All Personalised Orders: you will receive a PDF Proof 2-3 working days after ordering. Once approved, please allow 7-10 working days for delivery. Free Shipping on Orders over £50.00 Standard Delivery (2-4 days Letter) - £0.99 Standard Delivery (2-4 days Large Letter/Small Parcel) - £1.99 Standard Delivery - Signed For (3-4 days) - £3.70 / Express - £8.55 ...OH NO! I NEED IT SOONER! If you’re unsure or need your items delivered sooner, please contact us directly if you wish to enquire about a speedier bespoke order: email@example.com Custom Order Process All Personalised Orders: you will receive a PDF Proof 2-3 working days after ordering. Once approved, please allow 7-10 working days for delivery. We take great care of our products, from concept to print. Saturdays, Sundays or Bank Holidays we will send these the first available working day. Stock Levels are kept up to date, if for any reason there is a system error which may delay your item, you will be contacted straight away, rest assured. If you believe you have spotted a mistake to our site please email firstname.lastname@example.org or call: 07817673942
Returns CANCELLATION AND RETURNS - Non-Bespoke Custom Designs We post your products through the Royal Mail or MyHermes Tracking Service. Each order then has it's individual tracking number. If you haven't received your item(s) within 10 working days, contact us. We will send you your tracking number and we will also contact Royal Mail; together resolve the tracking of your order. If your item is damaged during delivery please contact us, we will pay for you to return this item then refund you for your cost. Wedding Shop items or Ready-to-write designs: if you have already received your physical products from our Wedding Shop, you have 7 days to return this in the same condition (undamaged) before a refund can be issued. CANCELLATION AND RETURNS - Bespoke Custom Designs You have 24 hours to cancel your bespoke order – email us immediately to ensure no printing has commenced as we can not refund printing costs once printing has started. Online Designs; If you have ordered your stationery online, paid for these and received your proof but later changed your mind and these have not been sent to print, we can refund the order. If you have had additional design costs (you have had a custom design or agreed and requested us to amend an existing design) then all but the design costs will be refunded, as design costs are a charged hourly service. If your item(s) is personalised or bespoke, but you believe have been damaged in posting, let us know immediately. We will need photographic proof and the items returned to provide a case to Royal Mail or MyHermes. We will also reprint these for you or give you a refund. You have 28 days to report this and provide the necessary photographs.
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